FAQ
How Long Does It Take To Process An Order?:
Once we have received your order, we try to ship same or next day, but with current delays in shipping please allow for 2 -3 business days to process orders. We do not consider the weekends or holidays to be business days. It is possible that it could take a little longer than expected but don’t worry, we’re working hard to get your lighting products out the door as fast as we can!
Do You Have Free Shipping?:
Yes we do! All orders over $99 come with fully FREE Shipping!
My Order Has Been Shipped But I Haven’t Received It Yet!:
The delivery times advertised at check-out are based on information from the delivery services. They are not guaranteed dates, but instead are estimates given by the postal service. It’s possible that they may be taking longer than expected for a variety of reasons. If you feel that your package may be lost, please contact post office to see if they have more information.
Fitting can’t light on?:
Step1: Check the AC input terminal block, make sure UA(L), SA, N, both side connect well and correct, no wires loose out.
Step2: Check AC input connector on driver , make sure connect well with driver.
Step3: Check SMD connectors on LED strip board, make sure firmed and wires connect well.
Step4: Sensor version fitting , please make sure sensor 7,8 DIP switch are not on.
Step5: Driver failed, replace the driver.
The indicators can’t light on or abnormal?:
Step1: check the connection and detection between the test panel and driver well.
Step2: Test panel failed, replace the test panel.
One LED strip can’t light on?:
Check the white wires between two LED strips.
The sensor fitting can’t twilight or off?:
Step1: Check if have any interference source surrounding, try to turn lower than the sensitivity of sensor by 1,2 DIP switch.
Step2: Check the sensor DIP switch ,make sure 5,6 DIP switch are not off.
Step3: Check wire connect well between driver and sensor.
Step4: Sensor failed, replace the sensor.
Step5: Driver is failed, replace the driver.
The sensor fitting always keep twilight or off, can’t light on even detect the movement?:
Step1: Replace the sensor.
Step2: Driver failed, replace the driver.
The sensor fitting on when movement detected?:
Step1: Check the surrounding, lower the sensitivity of sensor.
Step2: Sensor failed, replace the sensor.
The emergency lamp can’t switch to emergency mode when power failed?:
Step1: Make sure the fitting have been charged several hours.
Step2: Check the wires between the battery and driver connected well.
Step3: Check the indicators state , if the charge indicators(RED indicator) is always off, drive or inverter failed,replace the driver or inverter.
Step4: Check the battery voltage whether in normal range( Li battery 5-7.3V, NI-CD/Ni-MH battery 10-13.5V),if our of these range,battery failed, replace the battery, make sure duration between manufacture date and installation & power date less than 6 months.
Emergency duration less than 90 mins?:
Step1: Make sure the fitting have been charged continuously more than 24hs.
Step2: Check emergency watts setting, make sure the setting was match with battery capacity.
Step3: Fitting have been used several years , battery natural decay, replace the battery.